Return Policy                      Return to    JUSTIN BOOTS

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 You have 15 days from the date you receive your boot to request an exchange or refund. Because we drop ship your order directly from the manufacturer, our policy is regulated by the Manufacturer's policy. We are allowed to return an order once for an exchange of size/style without penalty from the boot manufacturer, but this does require you pay shipping back to the boot company.  We pay to have the replacement shipped to you.  There may be additional shipping fees for any further exchanges.  If a boot is returned for a refund for any reason other than warranty problems, there is a $10 restocking fee. Shipping fees are non-refundable unless we made the mistake or it's a warranty return.

  If a boot is being returned, it must be in it's original packaging with all the tags and not show any signs of wear, so please try them on in a carpeted area so the soles stay nice and clean. 

Return Authorization -- If a return is necessary, please contact us by email at customerservice@boots99.com or sales@boots99.com so we can furnish you a return authorization number to place on the package and the  correct address to which the boot is to be returned.  When emailing for an RA number,  include your name, boot brand and style and the email address you used on your original order so we can locate you in our system.  If the boot is returned without a return authorization number, it could be refused by the manufacturer and returned to you postage due or it could end up stuck in some warehouse and forgotten!  So please, email for a RA number.  Normally, this is a very smooth process, the only snags occur when packages arrive at a manufacturer's  facility without a return authorization number. Credit is not issued until the boot shows up as "returned to inventory".  This can take up to two billing cycles.

 We try very hard to do a very good job, but mistakes do happen.  We will make every effort to solve any problem which might pop up and ask that you give us that chance. We're not happy if your not happy!

  Outdoor Country-621 Highway 77 South-Bishop, TX 78343

 Justin's Warranty

Justin warrants its boots to be free of defects in materials and workmanship. They do not warrant soles against wear, nor will they consider any claim when a boot is misused or abused in any way. Reasonable cleaning, conditioning and care are essential with all Justin products.

Boots that have been altered by painting, stretching, resoling, reheeling, cutting, adding zippers or any other alteration prevent Justin from determining if the boots are defective in materials or workmanship, and for this reason, cannot be considered for credit, repair or replacement.

If you feel you purchased a defective pair of Justin Boots and would like the boots to be inspected for possible defects in material or workmanship, first return them to us so that they can send the product into Justin for a factory inspection. If you cannot return the boots to us, contact your nearest Justin dealer and ask them if they will do a courtesy return. Justin boots will make every effort to process your return in a reasonable amount of time, however the inspection process can take up to six weeks. Sending product direct to Justin can also result in a delay in processing.   For more information visit the company page www.justinboots.com .  

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