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PRIVACY POLICY
We do not share or sell your personal information. DROP SHIPPING In most cases, your order is drop-shipped directly from the boot company/manufacturer. Although we make every effort to keep our sites current, there are times a boot manufacturer is temporarily out of a style or size of boot. If the boot you ordered is not immediately available for shipment, we will contact you to see if you would like a different brand/style. If you don't, we will simply cancel the order. PAYMENT
METHODS
We accept payment by credit card, money order or personal check. Credit cards are not processed until the boot is confirmed ready to ship. If payment is made by check, the boot is shipped after the check clears. If payment is made by money order, the boot is shipped upon receipt of the payment. SHIPPING We
currently ship domestically only. Our
shipping prices listed on the order page are for UPS shipping within the
continental USA. Shipments to Alaska and
Hawaii are handled differently.
The boots are shipped to our store and then we ship them to
Alaska and Hawaii by United States Postal Service so there is a timeline
and shipping price difference. Please
contact us at customerservice@boots99.com
or sales@boots99.com for a shipping quote and estimate of
delivery time before placing your order if outside our normal shipping
area. The prices on the
order page are for standard UPS ground $6.95 (7-10 work days) and 3rd Day Select
$16.95 (which means 4 UPS working days- Mon-Fri and they don't consider the
pickup day as day 1 and Sat or Sun don't count either!) RETURN POLICY We
are allowed to return an order once for an exchange of size/style without
penalty from the boot manufacturer, but this does require you pay shipping
back to the boot company. We
pay to have the replacement shipped to you.
There is a $10 restocking fee and additional shipping fees for any
further exchanges. If a
boot is returned for any reason other than warranty problems, there is a
$10 restocking fee. Shipping fees are non-refundable unless we made the
mistake or it's a warranty return. Return
Authorization -- If
a return is necessary, please contact us by email at customerservice@boots99.com
or sales@boots99.com
so
we can furnish you a return authorization number to place on the package
and the address to which the
boot is to be returned.
Be sure and include your name, boot brand and style and the email
address you used on your original order so we can locate you in our
system. If the boot is
returned without a return authorization number, it could be refused by the
manufacturer and returned to you postage due or it could end up stuck in
some warehouse and forgotten! So
please, email for a RA number. Normally,
this is a very smooth process, the only snags we have had
were because packages arrived at the manufacturer's
facility without a return authorization number. Credit is not
issued until the boot shows up as "returned to inventory".
We like to stay in touch until everyone is happy. If a boot is being returned, it must be in it's original packaging with all the tags and not show any signs of wear, so please try them on in a carpeted area so the soles stay nice and clean. We
try very hard to do a very good job, but mistakes do happen. We will make every
effort to solve any problem which might pop up and ask that you give us
that chance. We're not happy if your not happy!
Justin's Warranty
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